Frequently Asked Questions

Is this a free clinic?

If you do not have health insurance or other medical coverage, you will have the opportunity to discuss the sliding fee discount program, payment arrangements, enrollment in MNCare, and opportunities managing the cost of healthcare before an appointment is made. Please call our business office at 651-758-9472.

What should I bring to my appointment?

Please bring the following to each clinic visit:

  • Photo ID
  • Your current health insurance card
  • Your current address and phone number
  • A list of the medications you are currently taking or the medication bottles of the prescriptions you currently have
  • Any forms that you need your provider to complete for you
Can I schedule a same-day appointment?

Some same-day appointments are available if you have an illness or injury that needs immediate medical attention. If possible, we will make your appointment with your primary medical provider. However, if your primary medical provider is unavailable, another provider will see you.

What rights do I have that relate to my health care?

We follow all federal and state laws establishing a patient’s bill of rights. This includes an expectation of confidentiality as required by the Health Insurance Portability and Accountability Act (HIPAA), and an expectation of privacy (Privacy policy in Spanish). 

What is “results-based practice?”

In our clinic we follow a results-based practice model. This means that we provide you with the most current medical information and treatment available. Our physicians are board certified and are always learning about, teaching and practicing family medicine.

How will I receive my test results?

We will mail your lab results to the home address you have provided to us. Lab results will also be uploaded to your MyChart online account. Your provider can help you get started with MyChart if needed. If the lab results are significant or abnormal, we will contact you by phone. Your provider will tell you when you can expect to receive the results. 

What if I need a prescription refill?

Please contact your pharmacy directly for a refill of your current, regular medications. It may take up to three business days to complete your refill authorization. You may also ask your provider to authorize a refill during an appointment at our clinic.  

Can you refer me to a specialist if needed?

Yes. If your care requires a visit with a specialist, we can provide you choices and referrals.  

Is help with language translation available? 

Yes. Please tell us when you schedule your appointment that you will need a language interpreter during your visit. Some of our providers speak languages other than English. Please ask if your provider speaks the language you prefer. 

United Family Medicine

United Family Medicine