frequently asked questions
Is this a free clinic?
United Family Medicine is not a free clinic. However, if you do not have health insurance or other medical coverage, you will have the opportunity to discuss with our staff the sliding fee scale, payment arrangements, and opportunities for other low cost options before an appointment is made.
What should I bring to my appointment?
Please bring the following to each clinic visit:
- Photo ID
- Your current health insurance card
- Your current address and phone number
- A list of the medications you are currently taking or the medication bottles of the prescriptions you currently have
- Any forms that you need your provider to complete for you
Can I schedule a same-day appointment?
Some same-day appointments are available if you have an illness or injury that needs immediate medical attention. If possible, we will make your appointment with your primary medical provider. However, if your primary medical provider is unavailable, another provider will see you.
“I love everything about United Family Medicine, from the check-in at the front desk to the test results in the end. Everyone is so polite and friendly.”
What rights do I have that relate to my health care?
What is “results-based practice?”
In our clinic we follow a results-based practice model. This means that we provide you with the most current medical information and treatment available. Our physicians are board certified and are always learning about, teaching and practicing family medicine.
How will I receive my test results?
Unless you ask otherwise, we will send you your lab results by mail. We will contact you by phone with any significant abnormal results. You may need to wait up to four weeks to receive some test results. Another way to see your results in 3-5 days is to sign up for MyChart. Ask your clinical team for more information on how you can manage your healthcare online.
What if I need a prescription refill?
When you need a refill of one of your current, regular medications, please contact your pharmacy. They will then contact us to authorize a refill. It can take two to three days for your medication to be refilled. Please call your pharmacy to ask for a refill while you still have enough medication for four more days. You may also request refills during clinic visits.
Can you refer me to another provider?
We are part of a network of health-care providers. If you wish to be referred to a provider not in this network, we may be able to refer you. Please feel free to contact us with your questions.
If someone’s primary language is not English, will he or she be understood at the clinic?
We are happy to help people whose primary language is not English. Please notify us if you or someone you know needs assistance in scheduling an appointment, if you would like an interpreter during your visit or if you wish to see a bilingual provider.